Patient & Family

Get the VNA Advantage

  • We take added measures to continually enhance your patient experience
  • We aim to exceed data from national surveys and benchmarks
  • Our achievements are your assurance of excellent care

Patient Experience & Quality of Care

You can be confident in the highest quality of care from the VNA. Our approach to quality and your patient experience is unyielding. We are committed to be the best in the industry in returning people to the fullest, most functional lives they are capable of after our care.

The Mark of a Leader

  • In 2014, the VNA was awarded HomeCare Elite™ Top 100 status by OCS HomeCare by National Research Corporation and Decision Health. This award places us in the top one percent of the nation.
  • The VNA is ranked among the top home health care agencies in the nation, according to data from the Centers for Medicare and Medicaid Services (CMS).
  • The VNA has been a leader in the effort to maximize the patient experience in the home health industry.
  • Everything we do is driven by our commitment to delivering the most positive patient experience

Ratings At or Above the National and NYS Benchmarks

  • All agencies across the country are rated by their patients in five key categories: Communication with Providers and Patients, Care Issues, Care of Patients, and the overall rating areas of Rate the Agency 9 or 10 and Willingness to Recommend the Agency to Family and Friends.
  • The VNA earned ratings at or above the national and NYS benchmarks in all five categories.
  • On the question "Percentage of Patients who reported YES, they would definitely recommend the home health agency to friends and family," the VNA scored 84% compared to the NYS benchmark of 75% and the National Benchmark of 79%.

To see our latest results, please visit the Medicare Home Health Compare website.


The VNA Patient Experience