Get the VNA Advantage

  • We take added measures to continually enhance your patient experience
  • We aim to exceed data from national surveys and benchmarks
  • Our achievements are your assurance of excellent care

DNV: VNA on Track for ISO Certification

Released: 11/11/2021 6:00:00 AM

I am very pleased to announce that the Visiting Nursing Association has successfully completed the first phase in our journey toward ISO certification!

A nurse surveyor from DNV conducted the stage-one audit for VNA over the course of two days in November at the Erie Branch main headquarters of the VNA. The survey process included a review of our Quality Management System (QMS) by asking questions, talking with employees and leadership, and reviewing our work processes.

Our QMS includes processes that support our clinical functions and includes every part of the VNA’s business, not just clinical care. The surveyor was extremely impressed by all of the great work that the VNA does and noted that everyone she spoke with clearly understood the importance of their role in the organization and the work that we do.

We received two minor non-conformities, or areas for improvement, that are related to documentation and are not considered serious. Most importantly, the surveyor indicated that she felt the VNA was ready (or will be shortly) for the next phase in the ISO certification process, which is the stage-two audit.

Upon successful completion of the stage-two audit, the VNA will become ISO-certified and will become the first home care organization ever to be independently ISO-certified! The ISO survey process is designed to have an outside, standard-setting national organization recognize our efforts in improving quality, the patient experience and our overall operations.

Next steps include completion of a corrective action plan after we receive our final report, which we expect to happen in the next couple of weeks. We will continue our preparation for the stage-two audit, which we anticipate will take place in around six months or so.

Thank you and congratulations to the whole team for a very successful survey and for all that you do for the VNA and our patients every day.

DNV is an independent expert in quality assurance and risk management, and provides both accreditation and certification for many organizations in different industries globally. This organization surveys our hospitals for compliance with Medicare conditions of participation as well as ISO standards.

Lisa C. Greisler
Visiting Nursing Association of WNY/VNA Home Care Services